Choosing a contractor is the single most important decision in any construction project. The right partner delivers on time, on budget, and with quality that exceeds expectations. The wrong one creates a nightmare of delays, surprise costs, and subpar work. With over 20 years of combined experience in Austin's construction market, here are the seven questions that reveal whether a contractor is truly qualified.
1. Are you licensed and insured in Texas?
Always verify licensing through the Texas Department of Licensing and Regulation. General contractors in Texas are not required to hold a state license, but electricians, plumbers, and HVAC contractors are. Ask for proof of general liability insurance ($1M minimum) and workers' compensation. Uninsured contractors put your property and finances at risk.
2. Can I see completed projects similar to mine?
A portfolio of kitchen remodels does not qualify a contractor for a whole-home renovation. Ask to see 3–5 projects in your specific category, ideally within the last 12 months. Then drive by one. Photos can be misleading. Real projects tell the truth.
3. What is your process for handling unexpected issues?
Every renovation uncovers surprises — outdated wiring, hidden water damage, structural concerns. A qualified contractor has a clear protocol: document the issue, present options with costs, get written approval, and proceed. Vague answers here are red flags.
4. Who will be on-site daily?
Some contractors sell the project and disappear. Ask who serves as project manager, how often they visit, and who handles day-to-day decisions. At Build Austin TX, a dedicated project manager is on-site daily and communicates weekly with homeowners.
5. What is your payment schedule?
Never pay more than 10% upfront or $1,000, whichever is less, per Texas law. Reputable contractors use milestone-based payments tied to verifiable progress. Avoid anyone demanding large deposits before work begins.
6. How do you handle permits and inspections?
Permits are non-negotiable for structural, electrical, plumbing, and HVAC work. A contractor who suggests skipping permits to save time or money is breaking the law and exposing you to liability. Ask specifically who pulls permits and who attends inspections.
7. What warranties do you offer?
Workmanship warranties should cover at least one year. Material warranties come from manufacturers. Get everything in writing. A contractor who trusts their work stands behind it without hesitation.
Red Flags to Avoid
Extremely low bids usually mean corners will be cut. Pressure to sign immediately suggests desperation. No physical address or local references is suspicious. Requests for large upfront payments violate standard practice. And refusal to provide a written contract is an absolute dealbreaker.