Privacy Policy

How we collect, use, and protect your information

Effective Date: January 27, 2026
Last Updated: January 27, 2026

Build Austin TX ("Company," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website www.buildaustintx.com (the "Site"), request information, contact us, or use our services related to residential construction, home building, remodeling, or contracting (the "Services").

By using the Site, you consent to the practices described in this Privacy Policy.

1) Information We Collect

A. Information You Provide Directly

When you fill out forms, request an estimate/consultation, apply for a job, or contact us, you may provide:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Property address and project location
  • Project details (e.g., new build, remodel, timelines, budget ranges)
  • Photos or documents you upload (plans, drawings, inspiration images)
  • Job application information you submit (if applicable), such as resume/CV and work history
  • Any other information you submit through the Site or Services

B. Information Collected Automatically (Website Usage Data)

When you use the Site, we may automatically collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and time spent on pages
  • Referring/exit pages
  • Approximate location (based on IP)
  • Site interaction data (e.g., clicks, scrolling, form interactions)

This information may be collected through cookies, pixels, tags, SDKs, and similar technologies (see Section 6).

C. Information From Third Parties

We may receive information from third parties that help us operate the Site and provide Services, including:

  • Analytics providers (e.g., Google Analytics / GA4)
  • Advertising and marketing partners (e.g., Meta/Facebook, Google Ads, LinkedIn)
  • Payment processors (if applicable)
  • Scheduling, CRM, and customer communications platforms
  • IT and website hosting providers

2) How We Use Your Information

We use information we collect to:

  • Respond to inquiries and provide estimates, consultations, and customer support
  • Communicate with you about your project, requests, or Services
  • Improve the Site, Services, marketing, and user experience
  • Provide and maintain Site functionality, including troubleshooting and performance monitoring
  • Send administrative messages (e.g., confirmations, updates, security notices)
  • Send marketing or promotional communications (where permitted by law and based on your preferences)
  • Measure and analyze marketing effectiveness (including conversion tracking)
  • Maintain the security and integrity of the Site and our systems
  • Prevent fraud, misuse, and unauthorized activity
  • Comply with legal obligations and enforce our agreements

3) How We Share Your Information

We do not sell your personal information.

We may share your information with:

A. Service Providers

We may share information with vendors and service providers that perform services on our behalf, such as:

  • Website hosting and IT support
  • Form processing, scheduling tools, and customer relationship management (CRM) systems
  • Email, SMS, and communications providers
  • Analytics providers
  • Payment processors (if applicable)

These vendors are authorized to use personal information only as needed to provide services to us and for the purposes described in this Privacy Policy.

B. Advertising and Marketing Partners

We may share certain identifiers and Site activity information with advertising partners through cookies and similar technologies to:

  • Deliver interest-based advertising
  • Measure ad performance
  • Build and understand audiences

Examples may include Meta Pixel (Facebook/Instagram), Google Ads, and LinkedIn Insight Tag.

C. Legal and Safety Reasons

We may disclose information as necessary to:

  • Comply with applicable laws or lawful requests
  • Protect the rights, safety, and security of our customers, Company, and others
  • Detect, prevent, or address fraud, security, or technical issues

D. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy transaction, information may be transferred as part of that transaction.

4) Texas Privacy Rights (TDPSA Notice)

If the Texas Data Privacy and Security Act (TDPSA) applies to our processing of your personal data, Texas residents may have certain rights regarding personal data, including the right to:

  • Confirm whether we process your personal data
  • Access your personal data
  • Correct inaccuracies in your personal data
  • Delete personal data
  • Obtain a copy of certain personal data (data portability)
  • Opt out of certain processing, such as targeted advertising (where applicable)

How to Submit a Request

You may submit a privacy request by contacting us at:

We may need to verify your identity before processing requests.

Appeals (If We Deny Your Request)

If we deny your request, you may appeal our decision by contacting us at theoffice@buildaustintx.com with the subject line "Privacy Request Appeal."

5) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is 100% secure.

6) Cookies, Tracking Technologies, and Interest-Based Advertising

We use cookies and similar technologies to:

  • Operate and improve the Site
  • Understand Site traffic and usage trends
  • Remember preferences and improve user experience
  • Measure conversions and marketing effectiveness
  • Deliver interest-based advertising (where applicable)

These technologies may include:

  • Cookies
  • Pixels (e.g., Meta Pixel)
  • Tags and scripts (e.g., Google Ads conversion tracking, LinkedIn Insight Tag)
  • Analytics tools (e.g., Google Analytics / GA4)

You can control cookies through your browser settings. If you disable cookies, some parts of the Site may not work properly.

Opt-Out Options

Depending on your device and preferences, you may be able to limit interest-based advertising by:

  • Adjusting your browser cookie settings
  • Using industry opt-out tools (where available)
  • Adjusting device privacy/ad settings (mobile devices)

7) "Do Not Sell" / No Resale Statement

We do not sell personal information.

We do not resell personal data collected through the Site.

8) Children's Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn we collected such information, we will delete it.

9) Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide Services
  • Respond to requests
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

10) Third-Party Links and Embedded Content

The Site may contain links to third-party websites or embedded content (for example, Google Maps, YouTube, social media features, or other third-party tools). We are not responsible for the privacy practices of third parties. Please review their privacy policies separately.

11) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after updates means you accept the updated Privacy Policy.

12) Contact Us

If you have questions or requests related to this Privacy Policy, contact us at:

Email: theoffice@buildaustintx.com

Phone: 512-827-9948

Ready to Start Your Project?

Contact us today to discuss your construction or remodeling needs.

Contact Us Call (512) 827-9948